Cases that do not fall under free warranty services

1. Exceeding the validity period of free services;

2. Products whose quality assurance labels have been torn off, torn, or blurred;

3. Damage caused by failure to use, maintain, or store according to the product manual;

4. Unauthorized disassembly, repair, or attempted repair of products, such as residual solder on PCB boards, component soldering, etc;

5. Products damaged due to accidents, misuse, or any uncontrollable natural factors, such as surface scratches, loss of electronic components, deformation of PCB boards, collision marks, etc;

6. The chip trademark is polished, the pins are broken, detached or severely twisted, the chip is bulging, burnt, etc;

The deadline for returning repair parts of our company's products to customers is within 10 working days of receiving the goods. (This time does not include holidays and transportation time) If this deadline is exceeded, users can request a replacement of the product or a return.

Handling of transportation costs for repair items

1. During the free warranty period, the transportation cost of the repaired goods shall be borne by the shipper of the goods.

2. If the free warranty period is exceeded, the round-trip transportation cost of the repaired product will be borne by the customer.

3. For products returned by customers but confirmed to have no issues through inspection, the round-trip transportation costs shall be borne by the customers.

When users return defective products, they should pay attention to

1. When determining the return of defective products, it is necessary to provide a written indication of the fault phenomenon, the power supply configuration used (preferably with a wiring diagram), and the installation environment (preferably with photos of the on-site environment). Please find attached a detailed list of the models and quantities of the repaired products.

2. When returning the product, try to use the factory packaging inner box, pearl cotton, or other pressure reducing and shock-absorbing materials to protect the product.

3. Customers should promptly inform our after-sales manager or relevant salesperson (or send a fax or text message to our relevant personnel) that the repaired parts have been sent, and inform the carrier company name and waybill number when sending them.

4. If the customer fails to follow the above precautions when sending repair parts, resulting in the repaired products staying at the freight company for too long or being lost, our company will not be responsible for the consequences.

The final interpretation rights of this notice belong to Hong Kong Glotechnology Electronics Co., Ltd.